You can upload your photo directly on the product page before adding the item to your cart using the upload field provided.

We create custom editorial-style illustrations from photographs of couples, weddings, families, babies, and intimate personal moments .

Our style focuses on emotion, connection, and presence rather than poses or highly staged compositions. Natural, candid photos work best.

Image quality is very important.

We recommend:

• High-resolution photos
  
• Good lighting (natural light is ideal)
  
• Sharp focus on faces
  
• Minimal blur or heavy filters
  

Low-quality, pixelated, or heavily compressed images may affect the final result.

If you're unsure about your photo, feel free to contact us before ordering.

No.

Each artwork is created with a unique, abstract background , designed to subtly support the portrait without distracting from it.

Our focus is always on the people in the image and the emotion they convey . The background remains soft and understated so the connection and mood take center stage.

We work with a soft, neutral beige color palette , using warm, muted, and natural tones that define the Softwall aesthetic.

This palette is an essential part of our style and cannot be modified .

From time to time, we may introduce new curated color palettes , but individual background or color requests are not available at this moment.

No.

We stay faithful to the original photo while translating it into our illustrated style.

Small artistic adjustments may be made to enhance harmony and balance, but colors, clothing, poses, or physical features are not altered upon request .

For printed artworks , available sizes are listed on each product page and follow standard print ratios.

For digital files , artworks are delivered in a 2:3 aspect ratio , which works well for most common print sizes.

Forks.

Each illustration is created individually for each order. Even if two photos are similar, the final artworks will never be identical.

Forks.

Once the illustration is completed, it will be sent by email for your review and approval .

You may request one revision , which will be applied and sent again for final confirmation before production or final delivery.

Revisions are limited to minor adjustments and are intended to ensure the artwork aligns with the Softwall style shown in our examples.